United bans AI agents from booking, even with your OK
United's contract of carriage, revised Nov. 11, bars AI agents from making, changing or servicing tickets, even with a human's approval, and lets it cancel those bookings. Agentic shopping just hit its first big locked door.
Why it matters If you build or use an agent that books travel, a United booking it makes is now a contract breach United can cancel. Keep agents on search and comparison, and have a person finish the purchase on United's own site.